Privacy Notice

Agensi Ltd provides fractional CFO, COO and CPO services to tech startups and scaleups (in particular SaaS). This privacy notice explains how we collect, use, and protect your personal data when you visit our website at www.agensi.co.uk, including any data you may provide by signing up for our newsletter or enquiring about our services.

This notice applies to all visitors to our website and any individuals who engage with us regarding our services. The website is not intended for children; we do not knowingly collect data relating to children.

You should read this notice together with any other privacy notices we may provide on specific occasions.

Third-Party Links

Our site may include links to external sites or plug-ins. We are not responsible for their privacy practices. We encourage you to read the privacy notices of any external sites you visit.

Personal data means information about an individual from which they can be identified. We may collect, use, store, and transfer the following kinds of personal data:

• Identity Data: First name, last name
• Contact Data: Email address

We do not collect any special category data (e.g. health, religion, ethnicity) or any information about criminal convictions or offences.

If you fail to provide certain data required by law or under contract, we may be unable to perform the services or contract with you. We will notify you if this is the case.

• Direct Interactions: You provide data by filling in forms or corresponding with us by phone, email, or otherwise (e.g. signing up to our newsletter or enquiring about services).

We will only use your personal data when the law allows us to. The main lawful bases we rely on are:

• Performance of a Contract: To provide the services you request.
• Legitimate Interests: For our own commercial interests, as long as these do not override your rights and freedoms.
• Legal Obligation: Where processing is required by applicable laws or regulations.
• Consent: Where you have expressly given your consent (e.g. for marketing). You can withdraw this consent at any time by contacting us.

Marketing

If you have requested information, purchased services, or signed up for a newsletter, we may send you marketing communications. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us at hello@agensi.co.uk.

We may share your personal data with:

• Internal Third Parties: Within Agensi, where necessary.
• External Third Parties: Such as IT or system administration service providers, professional advisers (bankers, insurers, auditors), and regulatory or legal authorities when required by law.
• Specific Service Providers: Google (analytics), Hotjar (website insights), etc.
• Business Transactions: If we sell or merge parts of our business, your data may be transferred to new owners under the same privacy terms.

All third parties must treat your data lawfully and securely, in line with our instructions.

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as the UK Addendum to Standard Contractual Clauses or other relevant transfer mechanisms. You can contact us for more information on these safeguards.

We have implemented security measures to prevent data from being lost, disclosed or accessed unlawfully. Access is limited to those who have a genuine business need and they must process your personal data only on our instructions, under a duty of confidentiality.

We have procedures to manage any suspected data breach and will notify you and any applicable regulator where legally required.

We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. By law, we generally retain basic information about our customers for six years after they cease being customers for tax purposes.

We may anonymise your data (so it can no longer be associated with you) and use it indefinitely without further notice.

You have certain rights under data protection law, including the right to:

• Request access to your personal data;
• Request correction of any inaccurate data;
• Request erasure of your data when there is no lawful reason for its continued processing;
• Object to processing based on our legitimate interests;
• Request restriction of processing under certain circumstances;
• Request data portability;
• Withdraw consent at any time (where we rely on consent).

To exercise these rights, please contact our Data Protection Contact at privacy@agensi.co.uk. You will not typically have to pay a fee, but we may charge if your request is repetitive or manifestly unfounded.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at any time. Visit ico.org.uk for more information.

Introduction

This Cookie Policy explains what cookies are, how Agensi Ltd (“we”, “us”, or “our”) uses them on www.agensi.co.uk , and how you can manage or remove them. By using our website, you agree to our use of cookies as described in this policy unless you adjust your browser settings to refuse them.

What Are Cookies?

Cookies are small text files that are downloaded onto your device when you visit certain websites. They are widely used to make websites function efficiently and to provide website owners with information, such as how visitors use the site.

Why We Use Cookies

We use cookies to:

1. Ensure the Website Functions Properly – Some cookies are essential to enable core features, such as page navigation and secure access.
2. Analyse Site Performance – Cookies help us understand how users interact with our website by collecting and reporting data anonymously (e.g. Google Analytics, Hotjar).
3. Improve User Experience – We may store preferences to make future visits smoother.

Types of Cookies We Use

1. Strictly Necessary Cookies
   These cookies are essential for the operation of our site. They enable core functionality like page navigation. Without these cookies, the site cannot function properly.
2. Analytics and Performance Cookies
   These gather information about how visitors use our website (for example, which pages are visited the most) and help us improve our site. We use services such as Google Analytics and Hotjar to process this data anonymously.
3. Functionality Cookies (if applicable)
   These remember choices you make (e.g. region, language) to personalise your experience. Disabling them may mean certain preferences are not saved.

Third-Party Cookies

We work with third-party service providers (e.g. Google Analytics, Hotjar) who may set their own cookies. We have no direct control over these cookies, so we recommend visiting each provider’s website to review their cookie policies and instructions on how to opt out.

How to Control or Delete Cookies

• Browser Settings: Most browsers allow you to manage or refuse cookies. Refer to your browser’s help menu for specific instructions on how to modify your cookie preferences.
• Opt-Out Mechanisms: Some third-party providers (e.g. Google Analytics) offer direct opt-out features or browser add-ons to disable data collection.

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

If you have questions about this notice or wish to make a complaint about how we handle your personal data, please contact:

Data Protection Contact
privacy@agensi.co.uk
128 City Road, London, England, EC1V 2NX

If you remain dissatisfied, you can lodge a complaint with the ICO.

This policy was last updated on 19 March 2025. Any future updates will be posted on our website. Please inform us if your personal data changes during your relationship with us so we can keep our records accurate.